Our Team

Responsibilities

  • Contract and supervise appropriate services for managed properties
  • Create budgets and financial/variance reports
  • Regularly inspect assigned properties to identify maintenance needs
  • Plan and execute client appreciation events, fire drills, and all required equipment inspections for the assigned properties
  • Serving as Help Desk Service Coordinator with responsibility for electronically tracking and communicating service requests from the clients of all Cincinnati based properties to maintenance staff and third party contractors as needed to complete work requests in a timely and efficient manner
  • Maintain daily contact with maintenance technicians, vendors, property managers, and supervisors and with Cincinnati-based clients for service related requests
  • Follow up on service requests to assure requested work is performed in a timely manner and to ensure excellent Customer Service is being provided to our clients
  • Provide weekly work schedules to maintenance technicians for regularly scheduled inspections or maintenance items

Experience & Expertise

  • Joined Miller-Valentine Group in 2000 as Office Manager for the Oncor/Brokerage Cincinnati Office, moved into the Miller-Valentine Commercial Property Management Department in 2002 as HELP Desk Coordinator, promoted in 2007 to Client Service Manager/HELP Desk Coordinator, Commercial Property Management
  • 5 years experience in the commercial real estate business including management, tenant construction and capital improvement supervision
  • Management of corporate-owned properties including Northern Kentucky “E” Business Center (Industrial Building) and Northern Kentucky Business Park (Park Association)
  • Adept at working with tenants and vendors in the Cincinnati portfolio regarding maintenance requests for the various buildings
  • Recognized skills in written communication and resolving client issues diplomatically
  • Prior experience as a Paralegal for Spaulding, Hanna & Rouse

Professional Associations

Student Paralegal Association

Education

  • B.S. – Eastern Kentucky University
  • A.A. – Northern Kentucky University